Shipping policy

Shipping Policy

Last updated: October 7, 2026

We are committed to delivering your order safely and on time. Please read the following shipping information before placing your order.

1. Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping Time

Estimated delivery time is generally 5–10 business days after your order has been processed.

Please note that delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, customs, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number through the contact information provided during checkout.

Tracking information may take some time to become active after the shipment has been dispatched.

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided and the order is returned or requires re-shipping, additional shipping charges may apply.

6. Delayed or Lost Orders

If your order is delayed, please contact us with your order number so we can assist you.

Once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside our control.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number along with clear photos/videos of the package and product.

We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.