Refund policy

Return & Refund Policy

Last updated: October 7, 2026

At our store, we want you to have a smooth shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Returns

You can request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging, if applicable.
• You must provide your order number and reason for the return.

2. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please send:

• Your order number
• Clear photos/videos of the product
• A brief description of the issue

After reviewing the request, we may offer a replacement or refund.

3. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days to appear in your account.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personal-use, or other applicable restrictions.

5. Return Shipping

If the product is damaged, defective, or incorrectly delivered, we will review the case and may cover the return shipping cost.

For returns due to change of mind or personal preference, return shipping may be the customer’s responsibility.

6. Cancellation

Orders can be cancelled before they are shipped. Once an order has been shipped, cancellation may no longer be possible.

7. Contact Us

For return or refund requests, please contact us through the contact details provided on our website.

Please include your order number in your message so we can assist you faster.